For dental clinics in Ontario
Keep your phones. We answer the calls your desk misses.
Your desk still rings first. Missed and after-hours calls forward to Aftercare, which answers for your clinic and books the patient into your practice software (Tracker today).
If I miss your call, I'll call you back within 24 hours, any day of the week.
- $497/month + HST per location
- Month to month
- First 7 days free
- Installed by the founder
Sample call
Hear a sample call.
Simulated demo call, recorded with a test caller, not a patient.
Duration appears on the player once the file loads.
Simulated example, not a real patient. This is the script, not a recording of a patient.
Automated Assistant: Thanks for calling [Your clinic]. I can book your appointment or take a message. I'm the clinic's automated assistant, so if this is a medical emergency, please hang up and call 911. I can also help in other languages. How can I help?
Jordan Lee: Hi, I'd like to book a cleaning.
Automated Assistant: I can use the number you're calling from, ending in 0 1 4 2. Is that the best one? And your first and last name?
Jordan Lee: Yes. Jordan Lee.
Automated Assistant: Jordan Lee, at 4 1 6, 5 5 5, 0 1 4 2. Is that right?
Jordan Lee: Yes.
Automated Assistant: Are you a new patient, or have you been here before?
Jordan Lee: I've been there before.
Automated Assistant: What day works for you?
Jordan Lee: Thursday.
Automated Assistant: On Thursday, November 19, I have 10 AM, 2 PM or 4:30 PM. Which works best?
Jordan Lee: 2 PM.
Automated Assistant: A cleaning on Thursday, November 19 at 2 PM. Does that work?
Jordan Lee: Yes.
Automated Assistant: You're booked with Dr. [dentist] for Thursday, November 19 at 2 PM. You'll get a text confirmation shortly. Anything else I can help with?
Demo
Play the demo file.
A demo file, not a patient call. The script is on the How it works page.
An example
What missed calls can cost.
These are example numbers, not statistics. Use your own. If your desk misses 5 booking calls a week and 1 in 4 of those callers books somewhere else, that's about 5 lost visits a month. At $250 a visit, that's about $1,350 in fees. Aftercare is $497 a month: about 2 visits' worth of fees.
Example. Use your own numbers.
- Lost visits a month
- 5.4
- Lost fees a month
- $1,353
- Visits to cover $497
- 2.0
A month counts as 4.33 weeks.
How it works
Three steps.
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Your desk rings first, as it does today.
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If nobody picks up, your phone system forwards the call to Aftercare.
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Aftercare books the appointment, texts the patient a confirmation, and emails your team.
What it won't do
What it won't do.
- It won't give medical advice, prices or insurance answers; your team handles those.
- It never cancels an appointment. If a patient wants to move one, it books the new time and tells them the clinic will cancel the old one. If they only want to cancel, it takes the request for your team.
- It makes no outbound calls.
- Tracker is connected today. Using different software? We build the connection for your clinic. Tell us what you use and we'll confirm before you sign up. Until it's connected, the assistant takes messages.
Privacy
Your patient files stay on your server.
Only appointment times leave your server. Patient details are checked on your server and are never sent to Aftercare.
What callers say is handled by providers mainly in the United States (some may use servers in the European Union); the call record is stored in Canada and deleted after 90 days (a booking, 90 days after the appointment). No call audio is recorded, except a backup voicemail if our system is ever down. Some of our providers keep a written copy of the conversation for a limited time, as our privacy policy lists. Our contract makes us your agent under PHIPA; you stay the custodian (the one legally responsible for your patient records).
I spent five years at a dental front desk. Then I built this.
I'm Avid Tamimi. I worked in my father's Ontario dental practice for more than five years, from reception to management. I'm based in Toronto. I install every clinic myself, in person across the Greater Toronto Area or in a remote session your staff start, and you can reach me directly.
I also do professional AI evaluation work, so every change to the assistant is tested before it goes live.
Founder & CEO, Aftercare AI Inc.
BSc (Hons), Kinesiology & Health Science, York University
Price
Try it for 7 days, free.
$497/month + HST per location
The 7 days start when your call forwarding goes live. Cancel in that week and you pay nothing. After that it's month to month, with no setup fee and no contract term.
See it answer a call.
15 minutes with Avid.